For DTC eCom brands

Scale your brand with reliable email and SMS performance

We take email and retention marketing off your plate and turn them into reliable revenue streams so you stay focused on growing your brand.

Why Retention Is the Real Growth Lever

Most brands get stuck in the vicious paid ads roller coaster.

One month you’re on top of the world. The next, you’re making sacrifices to the algorithm gods and pleading with them to show mercy on your CPA.

Meanwhile, you’re sitting on a goldmine you barely touch.
Your email list. 

Filled with people who already bought from you and already trust you.

We help you turn that list into a reliable and repeatable source of revenue with email and SMS that people actually want to read.

case studies

A few of our wins

We take email and retention marketing off your plate and turn them into reliable revenue streams so you stay focused on growing your brand.

$0+

From Email and SMS Campaigns In 4 Months

This health food brand’s cofounder was completely overwhelmed. Email and SMS kept falling to the bottom of the list and they barely sent one or two campaigns a month.

We took it off their plate, built a system, and started sending 8 to 12 email campaigns and 4 to 6 SMS campaigns every month.

After working with us:

After working with us:

After working with us:

Consistently shipped 8 to 12 email and 4 to 6 SMS campaigns every month

Produced fun, engaging content people actually wanted to open

Generated $1.08M in campaign revenue across email and SMS in 4 months — more than the entire first half of the year.

Direct Mail Winback Recovered

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From Unreachable Customers

This bike retailer had a growing list of churned customers who had unsubscribed from email and hadn’t placed an order in 1 to 3 years. 

So we did what most “email-first” agencies don’t: we showed up in their real mailbox.

After working with us:

After working with us:

After working with us:

Launched direct mail automations for lapsed, unsubscribed customers.

Reached nearly 10,000 churned customers that email couldn’t touch.

Recovered $63,555.74 with a combined ROAS of 12.43. But yeah, sure, "direct mail is dead".

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From One Checkout Abandon In 3 Months

This automotive accessories brand sold high-ticket kits worth thousands…but had no checkout abandonment flow. Ouch.

We built one in two days. Not a generic “you forgot something” sequence, but a custom flow designed to earn trust and handle high-AOV objections.

After working with us:

After working with us:

After working with us:

Built a custom checkout abandonment flow in 2 days

Tailored every email for high-ticket, trust-sensitive buyers

Recovered $20,000 in revenue in the first 3 months

From Spam Folder to

0%

YoY Growth During Q4

This supplement brand was heading into their biggest quarter, from Black Friday through the New Year resolution season, with a broken email program. Deliverability was shot. Their welcome emails were going to spam. Gmail had flagged their sender reputation as low.

We stepped in and cleaned it up fast. Within two weeks, their Gmail reputation was back to high. Emails started landing again, and revenue followed.

After working with us:

After working with us:

After working with us:

Raised their Gmail sender reputation from low to high in just two weeks

Fixed critical deliverability issues before BFCM and January

Drove $107,935 in revenue — a 46% YoY lift from email alone

Testimonials

What partners say after they give us the keys

Real words from partners who let us drive their email and retention while they kick back, relax, and watch the numbers go up.

"Ben’s expert hands-on management and collaborative approach allowed us to more than double our email revenue YoY in November. 

Mike Zapata
Founder at Growth Set

“Ben was wonderful to work with—strategic, organized, and fast. He helped clean up our email marketing quickly, and I always felt confident that everything was being handled according to best practices with minimal involvement on my part.”

Lisa Gonzalez-Turner
Founder of Wholier

“Ben transformed our email and SMS marketing with expertise and attention to detail. His complete rebuild of our campaigns, including automations, led to improved engagement and conversions.  

Jack Ku
COO, Co-Founder of City Grounds

“Ben got one of my clients set up with a very basic email flow. We've only had it live for a few weeks and it already sold $20k in product. He’s a wizard.”

Skylar Braun, CEO
Send Local Media

FAQS

Got Questions? Weve Got Answers!

How often do we meet or communicate?

We keep most communication inside Slack so things stay fast and easy. You’ll get weekly updates from us there, including performance insights and what’s coming up next. We usually do one call a month to align on bigger picture strategy, but we try to keep meetings to a minimum so you can stay focused on running your business. If something urgent comes up, we’re always available to hop on a call when needed.

How long until we start seeing results?

It really depends on where you're starting. If you have no automations and you are not sending campaigns, we can usually send something right away and start seeing results within the first week. But typically, it takes about a month for things to start picking up. Month one is when we begin to see traction. Months two and three is when we usually hit the hockey stick. That is when the systems are running, content is dialed in, and revenue starts compounding.

How much time will this take on my end?

Most of the lift happens during the first week of onboarding. That is when we gather brand assets, talk through your voice and copy preferences, and do a deep-dive interview to understand your product and audience. We use that to write better emails and build the right strategy. After that, your time is minimal. You review and approve emails, and we can set up a bi-weekly call to review performance and keep things moving.

What makes you different from other agencies?

I spent my first five years inside two large agencies, so I’ve seen how the typical model works. A lot of them take on too many clients, spread their teams thin, and end up churning through brands. That’s not how we operate. We’re selective for a reason. We only work with brands where we know we can make a real impact and where the relationship actually feels good. If it’s not a strong fit, we’re not afraid to walk away early. That’s better for everyone.

Do you work with brands doing under seven figures?

Not usually. At a bare minimum, you should be doing at least $50,000 a month in revenue—and even then, it needs to be the right fit. You have to be comfortable treating this as a long-term investment, not a quick fix. We’re not a lottery ticket. We’re a strategic partner, and for this to work, we need to be fully aligned on goals, expectations, and what success looks like.

Are you managing everything inside our Klaviyo account?

Yes. Every client gets a dedicated Klaviyo tech who handles everything inside the platform—from setting up automations to building campaigns and handling all the backend work. You will not need to log in unless you want to. We take care of it all so you can stay focused elsewhere.

How often do we meet or communicate?

We keep most communication inside Slack so things stay fast and easy. You’ll get weekly updates from us there, including performance insights and what’s coming up next. We usually do one call a month to align on bigger picture strategy, but we try to keep meetings to a minimum so you can stay focused on running your business. If something urgent comes up, we’re always available to hop on a call when needed.

How long until we start seeing results?

It really depends on where you're starting. If you have no automations and you are not sending campaigns, we can usually send something right away and start seeing results within the first week. But typically, it takes about a month for things to start picking up. Month one is when we begin to see traction. Months two and three is when we usually hit the hockey stick. That is when the systems are running, content is dialed in, and revenue starts compounding.

How much time will this take on my end?

Most of the lift happens during the first week of onboarding. That is when we gather brand assets, talk through your voice and copy preferences, and do a deep-dive interview to understand your product and audience. We use that to write better emails and build the right strategy. After that, your time is minimal. You review and approve emails, and we can set up a bi-weekly call to review performance and keep things moving.

What makes you different from other agencies?

I spent my first five years inside two large agencies, so I’ve seen how the typical model works. A lot of them take on too many clients, spread their teams thin, and end up churning through brands. That’s not how we operate. We’re selective for a reason. We only work with brands where we know we can make a real impact and where the relationship actually feels good. If it’s not a strong fit, we’re not afraid to walk away early. That’s better for everyone.

Do you work with brands doing under seven figures?

Not usually. At a bare minimum, you should be doing at least $50,000 a month in revenue—and even then, it needs to be the right fit. You have to be comfortable treating this as a long-term investment, not a quick fix. We’re not a lottery ticket. We’re a strategic partner, and for this to work, we need to be fully aligned on goals, expectations, and what success looks like.

Are you managing everything inside our Klaviyo account?

Yes. Every client gets a dedicated Klaviyo tech who handles everything inside the platform—from setting up automations to building campaigns and handling all the backend work. You will not need to log in unless you want to. We take care of it all so you can stay focused elsewhere.

How often do we meet or communicate?

We keep most communication inside Slack so things stay fast and easy. You’ll get weekly updates from us there, including performance insights and what’s coming up next. We usually do one call a month to align on bigger picture strategy, but we try to keep meetings to a minimum so you can stay focused on running your business. If something urgent comes up, we’re always available to hop on a call when needed.

How long until we start seeing results?

It really depends on where you're starting. If you have no automations and you are not sending campaigns, we can usually send something right away and start seeing results within the first week. But typically, it takes about a month for things to start picking up. Month one is when we begin to see traction. Months two and three is when we usually hit the hockey stick. That is when the systems are running, content is dialed in, and revenue starts compounding.

How much time will this take on my end?

Most of the lift happens during the first week of onboarding. That is when we gather brand assets, talk through your voice and copy preferences, and do a deep-dive interview to understand your product and audience. We use that to write better emails and build the right strategy. After that, your time is minimal. You review and approve emails, and we can set up a bi-weekly call to review performance and keep things moving.

What makes you different from other agencies?

I spent my first five years inside two large agencies, so I’ve seen how the typical model works. A lot of them take on too many clients, spread their teams thin, and end up churning through brands. That’s not how we operate. We’re selective for a reason. We only work with brands where we know we can make a real impact and where the relationship actually feels good. If it’s not a strong fit, we’re not afraid to walk away early. That’s better for everyone.

Do you work with brands doing under seven figures?

Not usually. At a bare minimum, you should be doing at least $50,000 a month in revenue—and even then, it needs to be the right fit. You have to be comfortable treating this as a long-term investment, not a quick fix. We’re not a lottery ticket. We’re a strategic partner, and for this to work, we need to be fully aligned on goals, expectations, and what success looks like.

Are you managing everything inside our Klaviyo account?

Yes. Every client gets a dedicated Klaviyo tech who handles everything inside the platform—from setting up automations to building campaigns and handling all the backend work. You will not need to log in unless you want to. We take care of it all so you can stay focused elsewhere.

How do you improve what we’ve already built without starting over?

That’s exactly why we always start with a full account audit. If something’s working, we leave it alone. We’re not here to rip out what’s already performing. Instead, we focus on identifying gaps, tightening up what’s underperforming, and layering on strategy where it matters. No need to reinvent the wheel if it’s already rolling.

Do you handle everything or just consult and guide?

In most cases, we handle everything. You hand us the keys and we drive. Strategy, copy, content, design, execution—we take full ownership of the channel. We do offer consulting in special cases, but most brands bring us in to run the show so they can stay focused on growing the business.

What ROI do you typically generate for brands at our level?

It really depends on where you're starting and how dialed in things are already. For some brands, we’re managing a retention program that’s driving $500,000 a month. For others, it’s closer to $30,000. The return varies based on your list size, how often you send, how well you’ve set things up, and how much we can improve. But across the board, our focus is on building a retention system that more than pays for itself—and keeps growing over time.

We already have flows. What else can you add or optimize?

This is exactly what we look at during the audit. Sometimes we keep your automations as they are and build around them. That could mean adding more emails or testing new versions to improve what is already live. We also look at campaigns. A lot of brands have flows running but barely send campaigns, and that is often a huge missed opportunity. First, we look for what is missing. Then we move into longer-term optimization to keep the channel growing over time.

How much input do you need from us on content and creative?

This can be as collaborative or as hands-off as you want. Some clients hand us the keys and let us run it completely. Others like to review content calendars or share ideas along the way. Either way, we always want to nail your brand voice and tone. That is where your input matters most. We also do deep market research on our end and build a full content bank of angles and ideas tailored to your audience. If you ever have a campaign idea or a strong angle, we are always ready to take it and run with it.

How do you avoid list fatigue and unsubscribes?

There are really two main things we focus on. First, we find the right cadence. For most brands that means sending two to four emails a week, depending on your audience and your offer. Second, we make sure the content is actually worth reading. That means leading with value, not just constant promotions. When the emails are interesting and relevant to your market, people stay engaged. It sounds counterintuitive, but when you send more consistently and the content is good, unsubscribes usually go down.

How do you improve what we’ve already built without starting over?

That’s exactly why we always start with a full account audit. If something’s working, we leave it alone. We’re not here to rip out what’s already performing. Instead, we focus on identifying gaps, tightening up what’s underperforming, and layering on strategy where it matters. No need to reinvent the wheel if it’s already rolling.

Do you handle everything or just consult and guide?

In most cases, we handle everything. You hand us the keys and we drive. Strategy, copy, content, design, execution—we take full ownership of the channel. We do offer consulting in special cases, but most brands bring us in to run the show so they can stay focused on growing the business.

What ROI do you typically generate for brands at our level?

It really depends on where you're starting and how dialed in things are already. For some brands, we’re managing a retention program that’s driving $500,000 a month. For others, it’s closer to $30,000. The return varies based on your list size, how often you send, how well you’ve set things up, and how much we can improve. But across the board, our focus is on building a retention system that more than pays for itself—and keeps growing over time.

We already have flows. What else can you add or optimize?

This is exactly what we look at during the audit. Sometimes we keep your automations as they are and build around them. That could mean adding more emails or testing new versions to improve what is already live. We also look at campaigns. A lot of brands have flows running but barely send campaigns, and that is often a huge missed opportunity. First, we look for what is missing. Then we move into longer-term optimization to keep the channel growing over time.

How much input do you need from us on content and creative?

This can be as collaborative or as hands-off as you want. Some clients hand us the keys and let us run it completely. Others like to review content calendars or share ideas along the way. Either way, we always want to nail your brand voice and tone. That is where your input matters most. We also do deep market research on our end and build a full content bank of angles and ideas tailored to your audience. If you ever have a campaign idea or a strong angle, we are always ready to take it and run with it.

How do you avoid list fatigue and unsubscribes?

There are really two main things we focus on. First, we find the right cadence. For most brands that means sending two to four emails a week, depending on your audience and your offer. Second, we make sure the content is actually worth reading. That means leading with value, not just constant promotions. When the emails are interesting and relevant to your market, people stay engaged. It sounds counterintuitive, but when you send more consistently and the content is good, unsubscribes usually go down.

How do you improve what we’ve already built without starting over?

That’s exactly why we always start with a full account audit. If something’s working, we leave it alone. We’re not here to rip out what’s already performing. Instead, we focus on identifying gaps, tightening up what’s underperforming, and layering on strategy where it matters. No need to reinvent the wheel if it’s already rolling.

Do you handle everything or just consult and guide?

In most cases, we handle everything. You hand us the keys and we drive. Strategy, copy, content, design, execution—we take full ownership of the channel. We do offer consulting in special cases, but most brands bring us in to run the show so they can stay focused on growing the business.

What ROI do you typically generate for brands at our level?

It really depends on where you're starting and how dialed in things are already. For some brands, we’re managing a retention program that’s driving $500,000 a month. For others, it’s closer to $30,000. The return varies based on your list size, how often you send, how well you’ve set things up, and how much we can improve. But across the board, our focus is on building a retention system that more than pays for itself—and keeps growing over time.

We already have flows. What else can you add or optimize?

This is exactly what we look at during the audit. Sometimes we keep your automations as they are and build around them. That could mean adding more emails or testing new versions to improve what is already live. We also look at campaigns. A lot of brands have flows running but barely send campaigns, and that is often a huge missed opportunity. First, we look for what is missing. Then we move into longer-term optimization to keep the channel growing over time.

How much input do you need from us on content and creative?

This can be as collaborative or as hands-off as you want. Some clients hand us the keys and let us run it completely. Others like to review content calendars or share ideas along the way. Either way, we always want to nail your brand voice and tone. That is where your input matters most. We also do deep market research on our end and build a full content bank of angles and ideas tailored to your audience. If you ever have a campaign idea or a strong angle, we are always ready to take it and run with it.

How do you avoid list fatigue and unsubscribes?

There are really two main things we focus on. First, we find the right cadence. For most brands that means sending two to four emails a week, depending on your audience and your offer. Second, we make sure the content is actually worth reading. That means leading with value, not just constant promotions. When the emails are interesting and relevant to your market, people stay engaged. It sounds counterintuitive, but when you send more consistently and the content is good, unsubscribes usually go down.

Is this for you?

This is for you if you want:

A team that fully owns your email and retention marketing

Emails and texts people actually want to read and buy from

Partners who actually give a damn about you and your brand

You must:

Run a DTC eCommerce brand

Be doing at least $60k/month in revenue

Be ready to hand off email and SMS to someone who knows what they’re doing. (It’s a little scary, I know but we’ll take care of your baby).

This is not for you if:

You want to “try it for a month” to see what happens

You need someone to chase you for approvals or decisions

You want to micromanage every word, second-guess every decision, and then ask why things are taking so long.

If you can’t let go and trust someone to own the process, we’re not the right fit.

But if you’re ready to hand off retention to a team that knows how to drive results, click below and book a 15-minute call.

Worst case, you leave with a few sharp ideas.
Best case, you finally stop worrying about email.

Book a Call

If you're ready to let someone run the show so you can kick back and watch the revenue come in, let's talk.

See what's cooking on our blog

Retention Recipes

Retention Recipes

Weekly tips and strategies for email, SMS, and direct mail.

Weekly tips and strategies for email, SMS, and direct mail.

One Simple Way to Instantly Fix Major Email Deliverability Problems

Most brands overlook this one send that can fix inboxing overnight. And no, it’s not segmentation.

How to Mine Your Customer Reviews for Marketing Gold

Your customers are handing you winning copy on a silver platter. Most brands aren’t paying attention.

The 151-Year Old Marketing Channel That Made My Client $34,741

While everyone’s obsessed with digital, this humble channel is quietly printing money.